Education
- Bachelor of Information Technology, Charles Sturt University, Port Macquarie, 2015-2023
- EMG100 Fundamentals, Aria Technologies, Sydney, 2020
- CCNA Routing and Switching: Routing and Switching Essentials, CCNA Routing and Switching: Scaling Networks, Charles Sturt University, 2020
- CCNA Routing and Switching: Introduction to Networks, Charles Sturt University, 2019
- Sophos Certified Engineer, Sophos Security, 2018
- Certificate 3 in IT (Networking) & CCNA Discovery, North Coast Institute of TAFE, Port Macquarie, 2009
- MCP - Managing and maintaining windows server environment, MIS Technologies, Parramatta, NSW, 2007
- Higher School Certificate, St Josephs Vocational College, Port Macquarie, 2003
Work Experience
Owner / Manager, Port Computing Solutions, Port Macquarie, 2008-present
- Provide a variety of IT-related services focusing mainly on small business support
- Offer fast and reliable service to achieve customer satisfaction and maintenance contracts
- Manage and maintain computer hardware and software for clients
- Install, configure, and maintain computer networks
Network Engineer, Integer IT, Port Macquarie, 2017-2020
- Worked on Level 2/3 helpdesk and various project work
- Set up new servers, migrated databases, and set up unified communications
- Implemented various network infrastructure enhancements including routers, firewalls, wireless infrastructure, network separation and VLANing, and migration to cloud
- Provided guidance and mentorship to junior staff and implemented helpdesk policies and procedures
- Thrived in a fast-paced and varied work environment
Service Desk Officer, Essential Energy, Port Macquarie, 2012-2015
- Provided technical support to staff and customers via phone and email
- Logged and resolved calls accurately and efficiently using ITIL-based processes
- Helped with project work including transitioning from Windows XP to Windows 7
- Created scripts to automate repetitive tasks and increase efficiency
- Developed problem solving and communication skills in a fast-paced work environment
Telecommunications Technician, Network Support & Cabling, Fettell Communications, Port Macquarie, 2011-2012
- Installed phone systems, camera systems, and security systems
- Set up wireless hotspots and worked on long-range wireless antenna installations
- Installed and troubleshooted nurse call systems
- Performed TV and radio antenna installations
- Installed and maintained telephone and data cabling
- Assisted with computer networking and troubleshooting
Skills
- Programming Languages: Java, Python, JavaScript
- Web Development: HTML/CSS, PHP, Node.js, stripe API
- Database Management: MySQL, MongoDB
- Operating Systems: Windows, Linux
- Cloud Computing: Office 365, AWS, Linode, cpanel
- Networking: Cisco Routing and Switching, Sophos Firewalls
- Phone Systems: LG/Aria, Samsung, and Panasonic Certified
University Subjects
| Semester | Subject Code | Subject Name | Grade |
|---|---|---|---|
| 202330 | ITC398 | Ethical Hacking | In Progress |
| 202330 | ITC293 | Introduction to the Web | In Progress |
| 202260 | ITC308 | IT Project | HD |
| 202260 | ITC205 | Prof Programming Practice | PS |
| 202230 | ITC331 | Ethics and Prof Prac | DI |
| 202230 | ITC306 | Project Preparation | DI |
| 202160 | ITC211 | Systems Analysis | DI |
| 202060 | ITC133 | Customer Support Management | DI |
| 202060 | ITC333 | Server Admin and Maint | HD |
| 202030 | ITC105 | ComInfoMan | DI |
| 202030 | ITC355 | Network Design | HD |
| 201960 | ITC354 | Routing and Switching | CR |
| 201960 | ITC254 | Wireless Networks | DI |
| 201930 | ITC233 | Computer Networks | DI |
| 201930 | ITC314 | Virtualisation Technologies | PS |
| 201760 | ITC313 | Programming in Java 2 | DI |
| 201730 | ITC161 | Computer Systems | CR |
| 201660 | ITC206 | Programming in Java 1 | CR |
| 201630 | ITC204 | Human Computer Interaction | CR |
| 201630 | ITC358 | IT Security | CR |
| 201560 | ITC114 | Database Management Systems | CR |
| 201560 | ITC212 | Internet Technologies | DI |
| 201560 | ITC106 | Programming Principles | DI |